Customer Service Support/Call Center/Teleservice Operation Program at U.S. Colleges
Customer Service Support/Call Center/Teleservice Operation is a program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.